|
Frequently
Asked Questions
Table
of Contents
Horsfords.com
Horsfords.com
is your 7 day a week, 24 hour a day, 365 days a year access point to view products and services, place orders online for products
and services. The Horsfords.com system utilizes a very powerful web-enabled
e-Business component developed by BuilderWire, Inc., our IBOS business partner.
The component is called IBOS, which stands for Internet
Based Ordering System.
The
new system is completely integrated with our existing computer and point of
sale systems and will allow you to perform:
- Account Management
- view invoices, balances and statements of your account
- Online Ordering
– Allows you to login and order any product for delivery to your locations.
The system automatically acknowledges receipt of your order and Horsfords.com
confirms the order once it's received and processed.
- Online Product
Catalog & Promotions - we're enhancing our product information
and adding a number of new online promotions, including new “Web only”
specials
- Enhanced Search
Feature - we have a lot of confusing stock numbers and descriptions
so to help you find what you're looking for, the new system incorporates
an enhanced Search Feature to help locate exactly what you want and
need quickly.
The new system
is available for use anytime day or night, 7 days a week, 365 days a
year.
Back
to top
How
can I use Horsfords.com?
Horsfords.com
is available for use by all of our customers, you can inquire of your
account representative to access your information for use. You will be
assigned a unique Username and Password that will allow
you and your designated staff to access and view information online. The
Username and Password are unique to you and your business, so your security
and privacy are protected from unauthorized access or viewing by anyone
else.
Please call
us and ask to speak to a representative about using Horsfords.com.
Back
to top
What
if I have a problem using Horsfords.com?
There
are several ways to get help using IBOS Online:
- The system has an integrated
HELP section; you can click on to find answers to a number of questions.
- During normal business
operating hours, you can call us at the appropriate phone number listed
on our main webpage's contact
page.
- You can e-mail IBOS
customer support and service at support@Horsfords.com
- You can message your
inquiry or request directly from the Contact Us section
and a representative will e-mail you back.
Back
to top
Last
revised: Date September 16, 2005
|
